Returns and Refunds

At inMotion Life, we value our customers and pride ourselves on offering truly exceptional customer service. As a relatively small but extremely passionate company, we strive to provide a pleasant and hassle-free shopping experience, making sure you are delighted not just with your purchase, but with every step of your experience with us.

To that end, we’re here and ready to help you in any way we can.

Returns within 7 Days

We want you to be completely satisfied and happy with your purchase. If for any reason you’ve changed your mind about a product purchased from us, you’re welcome to submit a return request within 7 days of delivery, provided the item is sealed, unused, unopened, and in the same condition in which it was received.

After inspecting the returned item and confirming that it’s safe to restock, we’ll either credit your account or issue you a refund—the choice is yours.

For returns of non-defective items, we reserve the right to deduct the return shipment costs from your refund. You are also welcome to arrange your own courier at your cost. Please keep in mind that refunds may take up to 10 working days to reflect on your statement, depending on your bank.

Important Notes:

  • Custom or special-order items may not be eligible for cancellation or return.
  • Sale items cannot be returned or refunded.

Supply Errors

We take great care to ensure your order is delivered accurately and securely. However, on rare occasions, human error can occur during the picking and packing process.

If any items or accessories are missing from your delivery, or if you’ve received something in error, please contact us within 48 hours. We’ll act promptly to resolve the issue by arranging the collection of any incorrect items and ensuring the correct products are delivered to you as quickly as possible at no additional cost to you.

Defective or Damaged Goods

While damage during transit is uncommon, we understand it can happen—particularly given the high volume of fragile items we ship. If you receive a product that is damaged, has leaked or spilled, please get in touch with us immediately.

To help us resolve the issue quickly, kindly email us a photo of the affected item. We’ll promptly arrange for a replacement to be sent your way, at no cost to you.

Condition of Returned Items

All returned items must be unused, in original packaging, and in a resalable condition. Items that do not meet these standards may be refused or only partially refunded.

Returns Process

  • Step

    1

  • Step

    2

    Prepare for Collection

    We’ll arrange for the item to be collected from your location. Before handing it over to the courier, please ensure the following:

    The item is securely packaged for transport (the courier may refuse collection if packaging is inadequate). It is your responsibility to ensure that the item is returned to us undamaged.

    The return waybill or waybill number we provide is attached and clearly visible on the package.

  • Step

    3

    Processing Your Return

    Once we’ve received and inspected the returned item, and validated it for return, we’ll either credit your account or issue a refund—based on your preference.

Refund Process

Refunds are either processed as a store credit or via your original payment method. If we’re unable to refund to that method, we’ll contact you for EFT details. You’ll receive an email confirmation when the refund has been issued.

Refunds are processed within 2–3 business days after receiving and inspecting your return. Refunds via credit or debit card may take up to 10 working days to reflect on your statement, depending on your bank.

Contacting Us Regarding Returns

Please email support@inmotionlife.co.za for all return or refund enquiries. We’re always happy to assist…